Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept custom orders?

We are happy to create custom orders! Just get in touch with us using the contact form on the right.

Do you charge shipping?

To help defray ever increasing shipping costs. We charge a flat rate of $3.99 per order. Although, we offer free shipping promotions from time to time.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Amazon Pay, Apple Pay and Google Pay.

How long will delivery take?

We ship out most orders using USPS First Class. Orders are generally shipped on the same day that they are ordered. Posters size prints as well as personalized items may take a couple of days to be fulfilled.

How secure is shopping with Refinery Number One? Is my data protected?

Security is one of the biggest considerations in everything we do. Our payment providers have been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security.

What is your return policy?

We offer a no questions asked 30 day return policy. Simply get in touch with our customer support team at [email protected] – and we will take care of the rest.

We use sturdy packaging materials, but sometimes USPS can be extra rough. If your order arrives damaged, please reach out to us at the above email address and we will ship our a replacement ASAP.

Send us an email