FAQ
GOOD QUESTIONS
Here are the essentials. If you need anything else, email help@refinerynumberone.com.
Is domestic shipping free?
Yes. Every domestic U.S. order ships free.
Do you ship internationally?
Yes. International shipping is charged according to the destination, and the available rate is shown at checkout.
What is your return window?
You may request a return within 14 days of delivery. All items are eligible for return except gift cards.
What items cannot be returned?
Gift cards cannot be returned. Everything else is eligible for return within the 14-day return window.
Who pays for return shipping?
Customers are responsible for return shipping costs.
How do I start a return?
Email help@refinerynumberone.com within 14 days of delivery. Please contact us before sending your item so we can provide the current return instructions.
Where are your products made?
Our designs are created and printed in the USA.
How do I choose the right size?
Check the sizing information on the product page before ordering. If you are between sizes or need help, email us and we will be happy to point you in the right direction.