Shipping & returns
THE IMPORTANT STUFF
Straightforward shipping and returns, without the fine-print maze.
Domestic shipping
Shipping is free for every domestic U.S. order.
International shipping
International shipping is charged according to the destination. The available shipping rate is calculated and shown at checkout.
Returns
You may request a return within 14 days of delivery. All items are eligible for return except gift cards. Customers are responsible for return shipping costs.
To begin a return, email help@refinerynumberone.com within the 14-day return window. Please contact us before mailing anything back so our team can confirm eligibility and provide the current return instructions.
Something arrived damaged or incorrect?
Email us as soon as possible at help@refinerynumberone.com with your order details so we can review it.